Refund policy

Sample pack returns

You can request a return of a sample pack of random stickers within 30 days of delivery. Please contact us to arrange the return and receive return instructions. This applies to sample packs supplied with our designs. Custom-made orders follow the policy below.

Custom-made orders

Custom orders are made to your specifications using your own design. Please check your artwork and selected options before placing your order, as we cannot accept returns for a change of mind or errors in the details you provided.

If your order arrives faulty, damaged or different from what you ordered, please contact us. We care about getting things right and will work with you to resolve the issue. Your statutory rights are unaffected.

We Can Offer a Return or Refund if:

• your order arrives damaged or faulty.
• we’ve made a mistake during printing or production.
• you receive the wrong size, material or quantity.
• your order is confirmed lost after we’ve investigated with the courier.

We’ll review the issue and work with you to resolve it as quickly as we can.

When We Can’t Offer a Return or Refund

Because your order is made to your specifications, we can’t offer a return or refund for:

• blurry, low-resolution or otherwise unsuitable artwork you supplied.
• minor colour differences between your screen and the finished print.
• size, shape, material or quantity selected incorrectly at checkout.
• change of mind after you’ve approved the artwork or production has begun.

Please check your artwork and order details carefully before approving them. Once your artwork has been approved or production has started, cancellations may not be possible.